An exclusive, invitation-only group of C-Suite leaders are collaborating to shape a vision and framework for 21st century senior living culture to maximize benefits for their residents and families, employees, and surrounding neighborhoods.
Using facilitated deep-dive questioning, they are reassessing some of the industry’s most complex, intractable problems – from human resources to customer experience to serving a changing clientele – and discovering hidden assumptions and contradictions in many traditional practices. These leaders are creating highly effective strategies for change.
Senior living professionals have a rare and powerful opportunity to make the lives immeasurably better for thousands of seniors, families, friends, and those who care for them. Change of this magnitude doesn’t happen by rolling out a top-down experimental program. It takes a quantum leap in company culture, plus innovative new approaches and practices.